Questions fréquemment posées

How long does it take to ship your products?
We take 2 to 4 days to process your order, then 2 to 3 weeks to deliver it to you.

Do you ship worldwide?
Yes, we ship worldwide. We ship worldwide.

Where do we deliver from?
Our offices are located in Luxembourg. Our international warehouse is located in China.

Do you provide tracking information?
Yes, please wait 3 days after your order and ask us by e-mail at contact.protnswe@gmail.com.

Some items are missing from my order, what happens?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I have received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us a photo of the damaged item to the following e-mail address: contact.protnswe@gmail.com and we will send you a similar replacement item as soon as possible.

 

I have not yet received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still think you need help tracking your package or if you would like to inquire about your package, please contact us by email at contact.protnswe@gmail.com

Do you have a refund policy?
We do our best to resolve any problems our customers may encounter with their online items. If you still wish to be refunded for your order, we can of course make the payment, in the event that the claim is made within 30 days of the date of the order and the product(s) concerned are not sold out. For more information, please consult our link on the refund policy.